Frequently asked questions

  • Are Your Products Suitable For All Skin Types?

    Yes, our products are designed to be gentle and suitable for all skin types, including sensitive skin. However, we always recommend doing a patch test before full application, especially if you have specific skin concerns or allergies.

  • Do You Test On Animals?

    No, we are proud to be cruelty-free. We never test our products on animals, and we ensure that all our suppliers adhere to the same ethical standards.

  • How Do I Store My Skincare Product?

    To maintain the integrity and potency of our products, we recommend storing them in a cool, dry place away from direct sunlight. Additionally, make sure to tightly seal the product after each use to prevent oxidation and contamination.

  • Are Your Products Safe To Use During Pregnancy Or While Breastfeeding?

    While our products are made with natural and gentle ingredients and are very effective with Stretch Marks, Rashes and Breakouts, we always recommend consulting with your healthcare provider before using any new skincare products, especially during pregnancy or while breastfeeding.

  • What Makes Your Products Different?

    Our skincare products are crafted with premium organic ingredients, free from harsh chemicals and additives. Each formula is carefully curated to deliver effective results while nourishing and revitalizing your skin.

  • What Payment Methods Do You Accept?

    We accept Visa, Mastercard, AMEX, Discover and Paypal

  • Order Modifications

    We cannot guarantee changes can be made to orders once submitted, and we are unable to cancel or modify an order once it has been fulfilled and is in transit.

  • Return Policy

    We want you to be completely satisfied with your purchase from Sweet Heart Skincare IBA. If for any reason you are not happy with your order, we offer hassle-free returns within 30 days of receiving your purchase. To initiate a return, please contact our customer support team at info@sweetheartskincareiba.com with your order number and reason for return. Our team will provide you with further instructions on how to proceed.

  • How do I activate my account?

    As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers